Our Glam. Your Questions.
We know you have questions about our service. That’s why we’ve answered the the most commonly asked queries below.
How can I pick a stylist that I’ve had before?
We will soon be introducing a feature in the app for you to favourite and re-book a stylist you have had previously! In the meantime, feel free to send us an email at email@example.com with the stylists details, your preferred time(s) and your contact details. We’ll check on your preferred stylists availability get back to you as soon as possible.
What is the difference between Grad, Life and Luxe?
All Glamazon stylists are certified and qualified however there are varying levels of skill and experience. As such, our stylists are categorised into three tiers.
- GlamGRAD stylists are ceritified graduates with 0-2 years post-graduate experience.
- GlamLIFE stylists are certified experienced professionals, most of which are full-time stylists with their own existing business and portfolio of clients. GlamLIFE is perfect for everyday glam.
- GlamLUXE stylists are our most trusted, vetted and experienced professionals. These are our elite stylists with wedding, editorial and celebrity experience. We recommend GlamLUXE for a truly luxury experience and for important events, weddings and photoshoots.
How do I get ready for my appointment?
For makeup appointments:
Please make sure you have a clean face free of any makeup and mascara! Please let your stylist know if you have any skin allergies so they can arrive properly prepared.
For hair bookings:
Blowdrys: Please have freshly washed and clean, wet hair.
Updos: Please have clean, dry hair.
Ghd Curls: Please have clean, dry hair.
Pony/Braid Style: Please have clean, dry hair.
For spray tans:
Please make sure you are showered and have scrubbed off any previously applied tan. Please do not apply any moisturiser before your appointment. Moisturiser can be used after your spray tan to prolong the tan.
Oops, I’m running late!
We understand that you are busy and you may be late to meet us at your location. Don’t worry! We allow a 15 minute grace period for you to arrive, however since our stylist time is also valuable, we charge the full 100% of your appointment cost if you exceed the 15 minute grace period. If you are running late, we’ll do our best to accommodate you if you email us at firstname.lastname@example.org.
How do I change or cancel my appointment?
At Glamazon, we understand that things come up and you may need to change or cancel your appointment, no problem! If that happens, please keep our cancellation policy in mind:
Cancellations up to 4 hours before your appointment is $2.50 . Between 1 and 4 hours before your appointment, $2.50 + 50% is charged of your total appointment cost. Less than 1 hour before your appointment, 100% of your total appointment cost is charged.
I was allocated a stylist and I would prefer a different stylist, what do I do?
No problem! Send us a message at email@example.com and we can check the availability of your preferred stylist.
How do I make payment?
Glamazon is a convenient and cashless platform, this means payment is automatically processed through the app as soon as a stylist accepts your booking. If no stylists are available to accept your booking, the booking will automatically time out after 60 minutes and no charge will be taken from your card.
What happens after my booking has been accepted?
Your stylist will give you a call to talk through the look you would like to achieve. Stay by the phone after your booking is accepted! For the best possible experience make sure your have a photo for visual reference available for your stylist.
I haven't heard from my stylist yet, when will I hear from them?
Your stylist will be in touch before the date of your service however if you have missed the call from your stylist or are eager to get in touch sooner, please email firstname.lastname@example.org.
My plans have changed slightly, can I amend the time of my booking?
We completely understand that things change! We will always do our best to amend the time of your booking, but as our stylists book out quite quickly it will depend on their availability. Please contact our team via email email@example.com as soon as possible.
I cancelled my booking, how long until I receive my refund?
At the time of cancellation you are automatically refunded from Glamazon however depending on your bank it may take up to 7 days to show the refund on your account statement.
What happens if no one accepts my booking?
We will always try our best to find a stylist to fulfill your booking, but unfortunately with last minute bookings or those in more rural areas, there will not always be a stylist available. Please note, our stylists are predominantly located in metropolitan areas around Australia.
We are constantly growing our network of stylists all across Australia, however if your booking isn’t accepted, it will automatically time out after 60 minutes and no charge will be taken from your card.
Can I book over the phone?
Glamazon are always here to help! However we do request all bookings be processed via our online platform or our App. Trust us, we’ve worked tirelessly to create a seamless booking process.
What forms of payment do you accept?
We currently accept VISA and Mastercard. If you have any payment queries, you are welcome to email us at firstname.lastname@example.org
I’ve booked for a group but we need more/less stylists than allocated
Not a problem! Email us at email@example.com and we can discuss your needs.